Purchasing a puppy should not be an impulsive decision, and it is our customers' responsibility that they are making a decision for the lifetime of the puppy. This Petland store incurs considerable expense and risk when a puppy leaves our store. While we do not loan our puppies out we do understand that sometimes customers decide that they have a made a mistake in purchasing a puppy. This includes all circumstances: medical limitations, allergic reactions, loss of income, etc. If the customer decides within the first forty eight hours of purchase that they are unable to keep this puppy, at this sole discretion of the Petland General Manager, be returned for a refund of the purchase price less a cash administration fee of 25% of the net purchase up to maximum of $1,000.